Availability & SLAs
Enterprise customers receive contractual uptime SLAs of up to 99.99%. SLA terms are tailored to your deployment model and workload requirements.| Standard | Growth | Enterprise | |
|---|---|---|---|
| Uptime target | — | — | Up to 99.99% SLA (custom available) |
| Contractual SLA | — | — | Included |
| Custom MSA | — | — | Included |
| Custom DPA | — | — | Included |
| Incident response | — | — | 24/7 oncall support |
Throughput & Scaling
Enterprise customers can negotiate custom rate limits based on their workload.| Enterprise | |
|---|---|
| Rate limit | 500+ req/sec (custom available) |
| Dedicated workers | Available |
| Live deployments | Up to 10+ concurrent |
| Annual page volume | Up to billions |
Security & Compliance
Reducto maintains enterprise-grade security across all tiers, with additional compliance options for Growth and Enterprise customers.| Capability | Standard | Growth | Enterprise |
|---|---|---|---|
| SOC 2 Type II | Yes | Yes | Yes |
| HIPAA (with signed BAA) | — | Yes | Yes |
| Zero Data Retention | — | Yes (Ephemeral) | Yes (Ephemeral) |
| SSO and SAML authentication | — | — | Yes |
| Role-based access control | — | — | Yes |
| Encryption at rest | AES-256 | AES-256 | AES-256 |
| Encryption in transit | TLS 1.2+ | TLS 1.2+ | TLS 1.2+ |
| Custom MSA & DPA | — | — | Included |
| EU/AU data residency | — | Yes | Yes |
Deployment Options
VPC and on-premise deployments are available exclusively for Enterprise customers. Deployment services are included.- SaaS — Fully managed by Reducto on AWS. Zero infrastructure overhead.
- Hybrid VPC — Data stays in your VPC; processing runs on Reducto’s GPU infrastructure.
- Full VPC — Entirely hosted in your cloud environment (AWS, GCP, or Azure).
Platform & Tools
| Standard | Growth | Enterprise | |
|---|---|---|---|
| Studio seats | Up to 5 | Unlimited | Unlimited |
| Custom processing pipelines | — | — | Available |
| Custom model fine-tuning | — | — | Available |
| Early access program | — | — | Included |
| Ongoing model updates | Yes | Yes | Yes |
Support
Enterprise support includes up to 24/7 coverage with dedicated personnel.| Standard | Growth | Enterprise | |
|---|---|---|---|
| Email support | Yes | Yes | Yes |
| Slack channel | — | Yes | Yes |
| Phone support | — | — | Yes |
| Dedicated account manager | — | — | Available |
| Forward deployed engineering | — | — | Available |
| Support hours | Business hours | Business hours | Up to 24/7 |
| Custom response time SLAs | — | — | Available |