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Reducto powers document processing for companies handling hundreds of millions of pages per month. The Enterprise tier is designed for organizations that need contractual guarantees on availability, custom throughput, dedicated support, and flexible deployment options. All Enterprise capabilities are negotiable based on your requirements. Contact our sales team to discuss what’s right for you.

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Availability & SLAs

Enterprise customers receive contractual uptime SLAs of up to 99.99%. SLA terms are tailored to your deployment model and workload requirements.
StandardGrowthEnterprise
Uptime target——Up to 99.99% SLA (custom available)
Contractual SLA——Included
Custom MSA——Included
Custom DPA——Included
Incident response——24/7 oncall support
Real-time service status is available at status.reducto.ai.

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Throughput & Scaling

Enterprise customers can negotiate custom rate limits based on their workload.
StandardGrowthEnterprise
Rate limit——100+ req/sec (custom available)
Dedicated workers——Available
Live deployments——Up to 10+ concurrent
Annual page volume——Up to billions
Dedicated workers provide guaranteed, isolated compute capacity with predictable throughput and latency. They can be always-on or auto-scaling, depending on your needs. Contact sales to discuss custom rate limits or dedicated workers.

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Security & Compliance

Reducto maintains enterprise-grade security across all tiers, with additional compliance options for Growth and Enterprise customers.
CapabilityStandardGrowthEnterprise
SOC 2 Type IIYesYesYes
HIPAA (with signed BAA)—YesYes
Zero Data Retention—Yes (Ephemeral)Yes (Ephemeral)
SSO and SAML authentication——Yes
Role-based access control——Yes
Encryption at restAES-256AES-256AES-256
Encryption in transitTLS 1.2+TLS 1.2+TLS 1.2+
Custom MSA & DPA——Included
EU/AU data residency—YesYes
Enterprise tier data is never used for training. For full details, see Data policies & compliance.

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Deployment Options

VPC and on-premise deployments are available exclusively for Enterprise customers. Deployment services are included.
  • SaaS — Fully managed by Reducto on AWS. Zero infrastructure overhead.
  • Hybrid VPC — Data stays in your VPC; processing runs on Reducto’s GPU infrastructure.
  • Full VPC — Entirely hosted in your cloud environment (AWS, GCP, or Azure).
See Deployment options for architecture details.

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Platform & Tools

StandardGrowthEnterprise
Studio seatsUp to 5UnlimitedUnlimited
Custom processing pipelines——Available
Custom model fine-tuning——Available
Early access program——Included
Ongoing model updatesYesYesYes
Enterprise customers can work with Reducto’s team to build custom processing pipelines and fine-tune models on their specific document types, improving accuracy for domain-specific layouts, terminology, and edge cases. Contact sales to learn more.

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Support

Enterprise support includes up to 24/7 coverage with dedicated personnel.
StandardGrowthEnterprise
Email supportYesYesYes
Slack channel—YesYes
Phone support——Yes
Dedicated account manager——Available
Forward deployed engineering——Available
Support hoursBusiness hoursBusiness hoursUp to 24/7
Custom response time SLAs——Available

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Volume Pricing

Enterprise pricing is based on annual page volume commitments with per-page overage rates. Custom credit rates and committed-use discounts are available, scaling with volume. Contact sales to discuss pricing for your workload.