Documentation Index
Fetch the complete documentation index at: https://docs.reducto.ai/llms.txt
Use this file to discover all available pages before exploring further.
Reducto powers document processing for companies handling hundreds of millions of pages per month. The Enterprise tier is designed for organizations that need contractual guarantees on availability, custom throughput, dedicated support, and flexible deployment options.
All Enterprise capabilities are negotiable based on your requirements. Contact our sales team to discuss what’s right for you.
Availability & SLAs
Enterprise customers receive contractual uptime SLAs of up to 99.99%. SLA terms are tailored to your deployment model and workload requirements.
| Standard | Growth | Enterprise |
|---|
| Uptime target | — | — | Up to 99.99% SLA (custom available) |
| Contractual SLA | — | — | Included |
| Custom MSA | — | — | Included |
| Custom DPA | — | — | Included |
| Incident response | — | — | 24/7 oncall support |
Throughput & Scaling
Enterprise customers can negotiate custom rate limits based on their workload.
| Enterprise |
|---|
| Rate limit | 500+ req/sec (custom available) |
| Dedicated workers | Available |
| Live deployments | Up to 10+ concurrent |
| Annual page volume | Up to billions |
Security & Compliance
Reducto maintains enterprise-grade security across all tiers, with additional compliance options for Growth and Enterprise customers.
| Capability | Standard | Growth | Enterprise |
|---|
| SOC 2 Type II | Yes | Yes | Yes |
| HIPAA (with signed BAA) | — | Yes | Yes |
| Zero Data Retention | — | Yes (Ephemeral) | Yes (Ephemeral) |
| SSO and SAML authentication | — | — | Yes |
| Role-based access control | — | — | Yes |
| Encryption at rest | AES-256 | AES-256 | AES-256 |
| Encryption in transit | TLS 1.2+ | TLS 1.2+ | TLS 1.2+ |
| Custom MSA & DPA | — | — | Included |
| EU/AU data residency | — | Yes | Yes |
Deployment Options
VPC and on-premise deployments are available exclusively for Enterprise customers. Deployment services are included.
- SaaS — Fully managed by Reducto on AWS. Zero infrastructure overhead.
- Hybrid VPC — Data stays in your VPC; processing runs on Reducto’s GPU infrastructure.
- Full VPC — Entirely hosted in your cloud environment (AWS, GCP, or Azure).
See Deployment options for architecture details.
| Standard | Growth | Enterprise |
|---|
| Studio seats | Up to 5 | Unlimited | Unlimited |
| Custom processing pipelines | — | — | Available |
| Custom model fine-tuning | — | — | Available |
| Early access program | — | — | Included |
| Ongoing model updates | Yes | Yes | Yes |
Support
Enterprise support includes up to 24/7 coverage with dedicated personnel.
| Standard | Growth | Enterprise |
|---|
| Email support | Yes | Yes | Yes |
| Slack channel | — | Yes | Yes |
| Phone support | — | — | Yes |
| Dedicated account manager | — | — | Available |
| Forward deployed engineering | — | — | Available |
| Support hours | Business hours | Business hours | Up to 24/7 |
| Custom response time SLAs | — | — | Available |
Volume Pricing
Enterprise pricing is based on annual page volume commitments with per-page overage rates. Custom credit rates and committed-use discounts are available, scaling with volume.
Contact sales to discuss pricing for your workload.
