> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reducto.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Enterprise Readiness

> How Reducto meets security, reliability, and scale requirements at enterprise grade

Reducto is built for production at enterprise scale. With 3B+ pages processed, hybrid and air-gapped deployment options, and SOC 2 + HIPAA compliance, Reducto meets the requirements of teams processing hundreds of millions of pages per month. The Enterprise tier adds contractual SLAs, dedicated compute, white-glove field engineering support, and flexible deployment models.

All Enterprise capabilities are negotiable based on your requirements. [Contact our sales team](https://reducto.ai/contact) to discuss what's right for you.

## Availability & SLAs

Enterprise customers receive contractual uptime SLAs of **up to 99.99%**. SLA terms are tailored to your deployment model and workload requirements.

| | Standard | Growth | Enterprise |
| - | - | - | - |
| Uptime target | — | — | Up to 99.99% SLA (custom available) |
| Contractual SLA | — | — | Included |
| Custom MSA | — | — | Included |
| Custom DPA | — | — | Included |
| Incident response | — | — | 24/7 oncall support |

Real-time service status is available at [status.reducto.ai](https://status.reducto.ai/).

## Throughput & Scaling

Enterprise customers can negotiate custom concurrency baselines based on their workload.

| | Enterprise |
| - | - |
| Concurrency baseline | Custom (raised tier baseline) |
| Live deployments | Up to 10+ concurrent |
| Annual page volume | Up to billions |

Reducto throttles per account on a concurrency ceiling, not a per-second rate. See [Concurrency Throttle](/reference/throttling) for how the ceiling is calculated.

[Contact sales](https://reducto.ai/contact) to discuss a custom baseline.

## Security & Compliance

Reducto maintains enterprise-grade security across all tiers, with additional compliance options for Growth and Enterprise customers.

| Capability | Standard | Growth | Enterprise |
| - | - | - | - |
| **SOC 2 Type II** | Yes | Yes | Yes |
| **HIPAA (with signed BAA)** | — | Yes | Yes |
| **Zero Data Retention** | — | Yes (Ephemeral) | Yes (Ephemeral) |
| **SSO and SAML authentication** | — | — | Yes |
| **Role-based access control** | — | — | Yes |
| **Encryption at rest** | AES-256 | AES-256 | AES-256 |
| **Encryption in transit** | TLS 1.2+ | TLS 1.2+ | TLS 1.2+ |
| **Custom MSA & DPA** | — | — | Included |
| **EU data residency** | — | Yes | Yes |

Enterprise tier data is never used for training. For full details, see [Data policies & compliance](/security/policies).

## Deployment Options

VPC and on-premise deployments are available exclusively for Enterprise customers. Deployment services are included.

* **SaaS** — Fully managed by Reducto on AWS. Zero infrastructure overhead.
* **Hybrid VPC** — Data stays in your VPC; processing runs on Reducto's GPU infrastructure.
* **Full VPC** — Entirely hosted in your cloud environment (AWS, GCP, or Azure).

See [Deployment options](/onprem/enterprise_deployment_options) for architecture details.

## Platform & Tools

| | Standard | Growth | Enterprise |
| - | - | - | - |
| Studio seats | Up to 5 | Unlimited | Unlimited |
| Custom processing pipelines | — | — | Available |
| Custom model fine-tuning | — | — | Available |
| Early access program | — | — | Included |
| Ongoing model updates | Yes | Yes | Yes |

Enterprise customers can work with Reducto's team to build custom processing pipelines and fine-tune models on their specific document types, improving accuracy for domain-specific layouts, terminology, and edge cases.

[Contact sales](https://reducto.ai/contact) to learn more.

## Support

Enterprise support includes up to 24/7 coverage with dedicated personnel.

| | Standard | Growth | Enterprise |
| - | - | - | - |
| Email support | Yes | Yes | Yes |
| Slack channel | — | Yes | Yes |
| Phone support | — | — | Yes |
| Dedicated account manager | — | — | Available |
| Forward deployed engineering | — | — | Available |
| Support hours | Business hours | Business hours | Up to 24/7 |
| Custom response time SLAs | — | — | Available |

## Volume Pricing

Enterprise pricing is based on annual page volume commitments with per-page overage rates. Custom credit rates and committed-use discounts are available, scaling with volume.

[Contact sales](https://reducto.ai/contact) to discuss pricing for your workload.